Privacy Policy

Effective Date: July 27, 2026

Casa Feliz (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, contact us, or make a reservation with us.

By using our website or booking our property, you agree to the practices described in this Privacy Policy.

1. Property Information

Brand Name: Casa Feliz

Legal Owner: [Insert Legal Owner Name]

Property Address: HQQ7+PFH, Bouta Waddo, Anjuna, Goa – 403510, India

Website: casafelizgoa.com

Email: casafelizgoa@gmail.com

Phone: +91 98101 83387

2. Information We Collect

We may collect the following categories of information when you interact with us.

Personal Information

Full Name
Phone Number
Email Address
Government-issued Identification (such as Aadhaar, Passport, Driving Licence, or other valid ID)
Number of Guests
Check-in and Check-out Dates
Payment Information relating to your booking
Special Requests or preferences shared with us

Technical Information

When you visit our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Cookies and Similar Technologies
Approximate Location Information
Website Usage Data

3. How We Collect Information

We collect information through various communication channels, including:

Website booking forms
WhatsApp
Phone calls
Email correspondence
Instagram
Facebook

We may also collect technical information automatically through cookies, analytics tools, and similar technologies when you browse our website.

4. How We Use Your Information

Your information is collected and used for legitimate business purposes, including:

Confirming and managing reservations
Verifying guest identity
Processing payments received through UPI
Providing customer support
Communicating booking confirmations and important stay-related updates
Complying with applicable laws and government requirements, including identity verification where required
Improving our website’s performance, security, and user experience
Preventing fraud, unauthorized access, or misuse of our services

We will not sell your personal information to third parties.

5. Payment Information

Casa Feliz currently accepts payments through UPI transfers.

We do not operate a third-party online payment gateway through our website. Payment information is used solely for processing and verifying your reservation.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and understand visitor behavior.

These technologies may include:

Google Analytics
Meta Pixel

These tools help us:

Understand website traffic
Improve user experience
Measure advertising effectiveness
Enhance website performance

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

7. Sharing of Information

We may share your personal information only when necessary with:

Government authorities where required by applicable law or official request
Booking platform partners, where your reservation originates through those platforms
Marketing agencies assisting us with advertising, analytics, or customer communication
Payment verification where required for confirming UPI transactions

We require service providers to handle your information responsibly and only for the purposes for which it is shared.

8. Data Retention

We retain your personal information only for as long as necessary to:

Manage your reservation
Meet operational requirements
Comply with applicable legal obligations
Satisfy tax and accounting requirements
Resolve disputes or enforce our agreements

Once information is no longer required, it is securely deleted or anonymized where reasonably practicable.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where legally permissible
Withdraw your consent for receiving marketing communications at any time

To exercise these rights, please contact us using the details provided below. We may request reasonable identity verification before processing your request.

10. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, misuse, or loss.

While we strive to use commercially acceptable security practices, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

11. Children’s Privacy

Casa Feliz does not knowingly collect personal information directly from individuals under the age of 18.

If we become aware that personal information relating to a minor has been collected without appropriate authorization, we will take reasonable steps to delete such information where required.

12. International Guests

Casa Feliz welcomes guests from around the world.

If you make a reservation from outside India, your personal information may be processed and stored in India in accordance with this Privacy Policy and applicable Indian laws.

13. Third-Party Websites

Our website may contain links to third-party websites or booking platforms.

We are not responsible for the privacy practices, content, or policies of those external websites. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

Casa Feliz may update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, or our services.

The updated version will be published on this page with a revised Effective Date. Continued use of our website or services after any update constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Casa Feliz

HQQ7+PFH, Bouta Waddo, Anjuna, Goa – 403510, India